Returns Policy

1. Our Commitment to Your Satisfaction

At High Market, we are committed to ensuring that you are completely satisfied with your purchase. If you are not happy with your order, we offer a simple and transparent returns policy to make the process as easy as possible.

2. Return Eligibility

You have the right to return most products within 14 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in the original packaging.
  • The product must not have been worn, washed, or altered in any way.
  • The product must not be on the list of excluded items (e.g., perishable goods, intimate items, etc.).

3. How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Contact Us: Email our customer service team at contact@highmarket.co within 14 days of receiving your order. Provide your order number and the item(s) you wish to return.
  2. Return Instructions: Our team will send you instructions for returning the items and a return authorization if applicable.
  3. Pack the Items: Ensure the product is in its original packaging with all tags attached.
  4. Ship the Return: Once you have received return instructions, ship the product back to the address provided. Please note that the customer is responsible for the return shipping cost unless the item is defective or incorrect.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, a refund will be processed to your original payment method.

  • Refunds will be issued within 7-10 business days of receiving the returned item.
  • Shipping fees are non-refundable, except in cases of incorrect or defective items.
  • You will receive an email confirmation once the refund has been processed.

5. Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or product, please return the original item and place a new order.

6. Defective or Incorrect Items

If you receive a product that is defective or different from what you ordered, please contact us immediately at contact@highmarket.co. We will provide you with a prepaid return label and arrange for a full refund or replacement at no additional cost to you.

7. Non-returnable Items

Some items are excluded from our return policy for hygiene or safety reasons, including:

  • Personal care items
  • Perishable goods
  • Custom products (e.g., personalized or made-to-order items)

8. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective, incorrect, or damaged. We recommend using a traceable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

9. Late or Missing Refunds

If you haven’t received a refund after the specified time frame, please:

  1. Check your bank or credit card account again.
  2. Contact your payment provider, as there may be a delay.
  3. If all else fails, contact our support team at contact@highmarket.co.

10. Contact Us

If you have any questions or concerns regarding returns or refunds, feel free to contact our customer service team at:
Email: contact@highmarket.co
We’re here to help!